At toolrepublic.shop
We aim for you to be fully content with your purchase. We back the quality of our products and present a simple refund and return procedure.
1. Return Window
You have 30 days from the day you get your package to ask for a return or refund. For eligibility, items must be unworn, unwashed, and in their original state.
2. Shipping Issues (Lost or Damaged)
Lost in Transit: If the carrier confirms your package is lost, we take complete responsibility. We’ll offer a full refund or a free reshipment.
Damaged Arrival: If your item arrives damaged, contact us at support@toolrepublic.shop within 48 hours of delivery with photos of the damage. We’ll arrange a refund or a replacement right away.
3. Customized Items
Note that personalized/customized items are final sale, except if they arrive defective or with a printing error. In such cases, we’ll reprint and reship the item at no cost to you.
4. How to Start a Request
All return or refund requests must be started by contacting our customer support email: support@toolrepublic.shop.
Response Time: We’ll reply to your inquiry within 1 business day.
Please include your order number and the reason for the request in your email.
5. Refund Processing
Approval: Once your request is approved, the refund will be sent to your original payment method.
Timeline: You’ll usually get your refund within 1 – 3 business days.
Note: The exact time for the funds to show up in your account depends on your financial institution.
6. Return Shipping
If the return is due to our error (defective or wrong item), we cover all shipping costs. For other returns, the customer is responsible for the return shipping fee.
7. Contact Us
Email: support@toolrepublic.shop
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)